All orders are custom made to customer’s specification and therefore not cancellable nor refundable. We package all of our products well so they arrive to your doorstep in one piece, as intended. Although very unusual, if your furniture arrived damaged or defective, these situations are handled by freight claims. Your signature on the bill is your full acknowledgement that the furniture is to your complete satisfaction. It is !00% your responsibility to report any damage by all means possible at the time of delivery. Absolutely no claim will be accepted after that time.